Introduction
At Auto Tech Industry, we are committed to delivering top-quality aluminum products and excellent customer service. This policy explains in detail how we handle shipping, returns, cancellations, and refunds to ensure transparency, reliability, and trust in every transaction.
Shipping Policy:
Nationwide Delivery Coverage
We proudly provide PAN India delivery of our extensive aluminum product range, including sliding door interlocks, grills, sections, and profiles. No matter where you are located in India, we ensure your order reaches you promptly and securely.
Order Processing Time
All orders are processed on business days (Monday to Saturday, 10:00 AM to 7:00 PM). Once your order is confirmed and payment is processed, you can expect dispatch within 2-5 business days. For bulk or custom orders, processing time may vary, and we keep you informed every step of the way.
Shipping Methods and Partners
We collaborate with reputed logistics partners to transport your products safely. Depending on your location and order size, shipments are delivered via road transport or courier services. Tracking details will be shared to allow real-time monitoring of your shipment.
Shipping Charges
Shipping fees depend on the product’s size, weight, and delivery location. Charges will be calculated and displayed clearly before checkout. We strive to keep shipping affordable and sometimes offer special free shipping promotions for bulk orders or specific regions.
Delivery Timeframes and Delays
While we endeavor to meet estimated delivery timelines, external factors such as weather conditions, traffic, legal restrictions, or carrier delays may affect shipment arrival. We request your patience and assure proactive communication for any unforeseen delays.
Delivery Confirmation
Upon delivery, customers should inspect packages immediately. Signed acknowledgments ensure accountability. If you observe any damage or discrepancy, please notify us within 48 hours for quick resolution.
Return Policy
Eligibility for Returns
Due to the specialized nature of aluminum products, returns are accepted under specific conditions, primarily for:
- Products damaged during shipping
- Incorrect or defective items not matching the order specifications
- Manufacturing defects verified upon inspection
Please report any issues within 72 hours of receiving your order to qualify for return requests.
How to Initiate a Return
Contact our customer support team with order details, photos of the item in question, and a description of the issue. We conduct an assessment and guide you through the return shipping process if approved.
Return Shipping and Packaging
Returned items must be securely packaged to avoid transit damage. For valid returns, we cover shipping costs as per policy. Please retain all original packaging and documents until resolution.
Inspection and Approval
Returned products undergo inspection to verify the claim. We reserve the right to reject returns that do not meet return criteria or show signs of misuse.
Refund or Replacement
Upon approval, customers may opt for a replacement or a refund of the purchase value, excluding shipping charges and any applicable restocking fees. Refunds are processed through the original payment method and may take several business days depending on bank processing times.
Cancellation Policy
Order Cancellations by Customer
Orders can be canceled before dispatch without penalty. Once dispatched, cancellation requests are subject to return conditions and restocking fees.
Cancellation by Auto Tech Industry
We reserve the right to cancel orders due to stock unavailability, pricing errors, or compliance issues. Customers will be notified promptly and refunded any payments made.
Our Commitment to You
At Auto Tech Industry, your satisfaction fuels our passion. We understand the importance of every order and work diligently to make your experience smooth and reliable. Our shipping and return policies are designed to protect you while maintaining operational efficiency and sustainability in our logistics process.
Our friendly customer support team is always ready to assist you with any concerns or queries regarding your orders and services.